Frequently asked questions

FREQUENTLY ASKED QUESTIONS

shopping_cart

How can I place an order?


Browse our products, select the item you want, and click Add to Cart. Proceed to checkout, enter your delivery details, choose your available payment method, and complete your order.

payments

What payment methods do you accept?


We accept the payment methods available at checkout, including online payment options such as UPI, cards, and other supported methods.

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How long will my order take to arrive?


Delivery time may vary depending on your location and the product ordered. You will receive order and shipping updates once your order has been processed and dispatched.

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How can I track my order?


Once your order is shipped, we will provide tracking information when available. You can use the tracking details to follow your shipment's progress.

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Can I cancel my order?


If you need to cancel your order, please contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped.

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Can I return or exchange a product?


Returns and exchanges are subject to our return policy and the eligibility of the product. Please review our Return & Refund Policy for complete details before requesting a return.

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What should I do if I receive a damaged or incorrect product?


Please contact us as soon as possible with your order details and clear photos of the product and packaging. Our support team will review the issue and assist you with the next steps.

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How can I contact ShelfBerry?


You can reach us through our Contact Us page or email us at shelfberry@gmail.com. We aim to respond to customer enquiries within 24 hours.